![]() If your return request is approved, you will receive a prepaid return label via the email address used at checkout. We think you’ll love our products as much as we do, however, if despite your best efforts Lume isn't what you'd hoped, we encourage you to contact our Customer Support team or visit our Getting Started page to check out our tips for best results! To submit a return request, please visit our Returns Center. We allow customers to return eligible Lume products purchased on our website within 60 days of purchase for a refund to the original payment method only. Once your package reaches customs in Canada, it is handled by Canada Post. Orders shipped to Canada will be charged a flat shipping fee which covers duties, fees, and taxes.We do not refund or replace orders that have been shipped to an incorrect or invalid address.If your tracking number indicates that your order has been delivered to the address provided and you have not received your order, please contact your mail carrier to file a claim. We do not reship or refund orders that have been tracked and marked as delivered to the address provided at checkout. Please double-check the items in your cart and verify the accuracy of your billing and shipping information before confirming your order. Once an order has been submitted into our system, we cannot cancel, edit, or make any changes to the order, the items in the order, or the shipping/billing addresses.Per USPS, if not received after 45 days you may file a claim online at The reasonable time for transit for priority mail items is a minimum of 21 days from the date of mailing. Mail destined for military installations may have unique transportation and handling requirements which can result in extended delivery times for each class of mail. Shipments to Canada, Puerto Rico, Hawaii, Alaska, and the US Virgin Islands may experience longer shipping times. Once your package ships, you will receive a shipping confirmation email with tracking information.įor basic economy shipping, we ask that you allow 7-14 business days for tracking updates & delivery for domestic orders (this does not include weekends or holidays). We ship our packages using UPS Mail Innovations and UPS Worldwide (Mail Innovations may switch to USPS for the last mile and delivery).
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